– No appointment needed –
Monday to Friday
between 10.00am – 10.45 am, and again 2.00pm – 2.45 pm.
We have one session between 10.00am – 10.45 am.
DOWNLOAD: Further information on Emergency Appointment
you can register and book appointment online:
355 North End Road
Monday – 8:30 – 8.00pm
Tues-Fri – 8:30 – 5:30pm
Saturday – 8:30-12:30pm
(Please note we are not open on a Saturday prior to a bank holiday)
20 Languages, lingue, idiomas, اللغات, sprog, langues ... If you have difficulty with English, we can help. We speak 20 languages at NHS Dentist, our staff will do their best to help you ... more >
Afrikans, Arabic, Balochi, Burmese, Danish, Farsi, French, Greek, Gujrati, Hungarian, Italian, Lithuanian, Nepalese, Pashto, Polish, Punjabi, Romanian, Somali, Spanish, Swahili, Swedish, Urdu …. >
A message from the principals
NHS Dentist was established in February 1999 from scratch. We have now over 110 000 patients registered with us. All of whom came to us through recommendations from friends, family and online reviews. According to our patients we have the friendliest and best customer service available. We are so proud of this that we’re no afraid to guarantee it. Be assured that if you are not utterly satisfied for any reason we will do everything in our power to fix the problem, all you need to do is let us know within 24 hours of your visit.
Finally we would like to share one of our children’s’ favourite poems by Pam Ayers
Oh, I wish I’d looked after me teeth,
And spotted the perils beneath,
All the toffees I chewed,
And the sweet sticky food,
Oh, I wish I’d looked after me teeth.
I wish I’d been that much more willin’
When I had more tooth there than fillin’
To pass up gobstoppers,
From respect to my choppers,
And to buy something else with me shillin’
When I think of the lollies I licked,
And the liquorice allsorts I picked,
Sherbet dabs, big and little
And all that hard peanut brittle,
My conscience gets horribly pricked.
My mother, she told me no end,
‘If you got a tooth, you got a friend’
I was young then, and careless,
My toothbrush was hairless,
I never had much time to spend.
Oh I showed them the toothpaste all right,
I flashed it about late at night,
But up-and-down brushin’
And pokin’ and fussin’
Didn’t seem worth the time – I could bite!
If I’d known I was paving the way,
To cavities, caps and decay,
The murder of fillin’s
Injections and drillin’s,
I’d have thrown all me sherbet away.
So I lay in the old dentist’s chair,
And I gaze up his nose in despair,
And his drill it do whine
In these molars of mine,
‘Two amalgum,’ he’ll say, ‘for in there.’
How I laughed at my mother’s false teeth,
As they foamed in the waters beneath.
But now comes the reckonin’
It’s me they are beckonin’
Oh, I wish I’d looked after me teeth.
COMPLETE THE NHS DENTIST MEDICAL QUESTIONNAIRE…
When you call NHS Dentist, we will ask you for your name, telephone number (preferably mobile) and date of birth. We will give you a time and date for your first appointment and we will ask that you come a few minutes early to complete the medical questionnaire. Alternatively, please download the medical questionnaire & practice leaflet here. Please then complete the medical questionnaire fully, sign and date it and bring it with you to the appointment.
When you call NHS Dentist reception to make your appointment, tell them you are disabled and we will ensure you are seen by a dentist on the ground floor.
If you have a long term illness that means you can wake up feeling unwell, let us know and as long as you make your appointments for after 3pm, we will allow you to cancel your appointment on the morning of the appointment by 9am.
At NHS Dentist we try to send an sms, email or BT phone messages to patients two days before their appointments to remind them. However, sometimes network providers delay sms messages, so you need to make a note of your appointment date and time.
Please give us 24 hours notice (for a Monday appointment, please call by lunchtime on Friday before) to cancel or postpone an appointment. If you are ill in the morning on the day of your appointment, please leave a message on the answering machine before 8.30am.
You must inform the receptionist that you have arrived for your appointment.
If you have difficulty with English, at any one time we speak 20 languages at NHS Dentist, our staff will do their best to help you. If you need translation, you should bring someone with you who can translate for you and help you complete the medical questionnaire. We cannot treat you if we are not entirely satisfied that you understand the questions we ask you and if we feel you cannot give us informed consent.
Children up to the age of 16 must be accompanied by their parent or guardian.
On your first visit to NHS Dentist, you will be asked to complete a confidential medical questionnaire for the dentist. If you have completed a downloaded medical questionnaire, please hand them the completed medical questionnaire. We will then transfer the information you have provided onto the computer before your appointment. The dentist will then talk you through the medical information you have provided ensuring that anything of relevance is noted on your computer file.
All this information is held and processed under the Data Protection Act 1998 and is held under strict confidentiality rules. We will provide you with an information sheet about NHS Dentist.
You will be taken to the surgery by the dentist or his/her nurse. You may take a friend with you, Parents are most welcome to accompany children and there is a chair for them in each surgery.
Your dentist will discuss any relevant medical conditions with you before treatment. A full dental check up will take place and you will be welcome to ask any questions of the dentist.
You are likely to have x-rays done during this initial visit. The price for this visit will be unknown until we examine you. But it will fall into one of the 3 cost bands – see “Price List“. At the same time you will be asked to sign a NHS form which asks whether you pay the NHS charges for your treatment or if you are accepting a benefit which entitles you to free treatment. Please note that the NHS BSA (business service authorities) do regular checks on patients claiming benefits. It is your sole responsibility to ensure the correct box of benefit is ticked on the NHS form and that you have proof to show should they contact you. If you tick the wrong box, a £100 fine can be given..
You will then be asked to take your medical questionnaire back to reception to make a further appointment, if necessary, and to sign a form for the Department of Health. (Please note that from 1st April 2006, the Government made NHS dentistry cash limited so we can only provide treatment if we have “units of dental activity” available from the targets set for us by the Government).
You will be given a printed estimate/treatment plan and an appointment card. Your appointment will be with the dentist who did your check up.
You will be asked to pay in full for the band of treatment that applies to you. Should your treatment not be completed for any reason e.g. you might be ill and unable to attend, you will only pay for the work that has been done in any of the bands and we will refund the money to you.
Please note that once you make an appointment to have treatment after receiving your treatment plan, NHS Dentist will consider that you have given us informed consent to treat and charge you.
NHS Dentist will provide you with clinically necessary oral hygiene treatment on the NHS.
All periodontal treatment required for the health of your gums will always be provided on the NHS at this practice. You will never be expected to pay privately for clinically necessary treatment
There are those patients who have more serious periodontal problems. The dentist can then refer their patient to the hygienist with a view to performing a longer periodontal treatment, known as a prolonged period or ’10C’. This consists of two further appointments. This is available on the NHS.
If you would like to see one of our hygienists for cosmetic reasons only, this will cost you £35.00 for a 20 minute appointment. You may see your hygienist for a cosmetic clean without seeing your dentist again within one year of your last check up appointment. You may call reception and make the appointment up to four times in a calendar year. After the year is up, you will have to have a check up with your dentist before making any further appointments with the hygienist. This is because a hygienist only works under the instructions of a dentist and a dentist must check your medical condition every 12 months.
Treatment consists of removing plaque and tartar from the teeth, cleaning out the pockets between the teeth and the gums and polishing the teeth.
- Every time you come to the dentist for a check up, the dentist will check your BPE (Basic Periodontal Examination) which means putting a probe into the spaces between your teeth and the gums.
- If your BPE score is 3 – 4, except for something called “false pocketing” you will be deemed to have periodontal (gum) disease. You will then be referred to the hygienists for hygiene treatment ON THE NHS.
- If you are on benefits which provide you with free treatment, you will not pay for this treatment. If you normally pay for your NHS treatment, then it will form part of your normal charges.
- Band 1 – one appointment with the hygienist after seeing the dentist = £19.70
- Band 2 – two appointments with the hygienist after seeing the dentist = £53.90
NOTE: These appointments are NOT prescribed for cosmetic reasons and do NOT include scaling and polishing.
Dental Hygiene – What can you do:
Keeping your teeth and gums clean. Good oral hygiene will prevent dental decay, periodontal disease and is essential for preserving gums and the bone which keeps your teeth secure in your mouth. If you smoke, you are likely to have dental problems. You are urged in the strongest terms to stop smoking. If you continue to smoke you are likely to lose teeth. Your doctor can prescribe help for you to give-up smoking.
Toothbrush – consider a powered brush OR choose a manual toothbrush which
- Has a head size that feels comfortable and allows you to reach the back teeth
- Has soft or medium nylon bristles
- Children up to 10 years old need an adult to brush their teeth for them every day
- Children over the age of 6 can use adult toothpaste.